Cisco / Server 3rd Line Engineer

Davanti Solutions Limited
United Kingdom
30 Sep 2017
03 Nov 2017
Contract Type
Full Time
Job Title: Cisco Network / Infrastructure Engineer Location: Milton Keynes Salary: £50,000 (12 month FTC) Essential Skills: - Recent experience in providing Cisco / Infrastructure support - Cisco Networking (CCNP level). - Server and Virtualisation experience. - Experience in creating and maintaining up to date procedures and technical documentation. - Ability to quickly learn in-house and bespoke system tools. - Ability to adapt to changing priorities and workload. - Ability to plan own work and deliver with limited direct supervision. - Enthusiastic, self-motivated and able to use initiative. - Full UK Driving Licence Desirables: - MCSA, MCSE or MCITP - CCNP - ITIL Foundation qualification - VCP Technical Skills & Application: Core: - Investigate reported incidents and problems with all supported applications/hardware and determine the appropriate course of action for resolution. - Resolve incidents and problems within agreed service levels. - Maintain records of requests for advice and assistance and work completed. - Plan support activities to assist project teams so that future rollout and upgrade schedules are met and the integrity of live systems is maintained. - Contribute to continual service improvement. - Day to day resolution of support calls in the 3rd line service desk queue. - To provide clear, well written technical documentation for all IT systems as and when required. - To maintain accurate and timely records of all technical issues using the IT service desk system. - To provide on-site technical support at any facility as and when required this includes the commissioning of new hardware and troubleshooting support issues. - Support of the operational monitoring solutions, performance monitoring across all strategic platforms, databases, networks, web services, and other services. Additional: Act as the 3rd line subject matter expert/lead in a number of the following disciplines: - Data Centre hardware support and troubleshooting (HP Blades, Nexsan SAN, Violin Concerto and Flash Array, FalconStor NSS/CDP) - Backup administration (Commvault v10) - Anti-virus administration (McAfee Enterprise/ Endpoint Encryption) - Citrix Server administration (XenApp 7, Web Interface) and Citrix farms - VMware and vSphere 6 administration - Microsoft Exchange administration (2003, 2010, 2013) - Administration and configuration of Cisco networking devices (switches and firewalls - Microsoft CA administration - Support Microsoft SQL Server 2005, 2008, 2014 - Network security (including WAN configuration and ACL administration) Please note the Cisco Network / Infrastructure Engineer has an on-call responsibility outside of normal working hours. The post holder must be prepared to support the maintenance of systems and the resolution of incidents out of normal working hours and at weekends.
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