1st/2nd Line Support

Partners Of Research Ltd
£28k - 30k per year + DOE
30 Sep 2017
03 Nov 2017
Contract Type
Full Time
1ST/2ND LINE SUPPORT A Children's Charity based in Westerham is currently seeking a 1st/2nd Line Support person to join their team. You will be providing 1st/2nd line technical support for the Charity's IT equipment and communications systems and assist in daily administration of the IT Department and undertake project work when required. As a 1st/2nd Line Support person your role will include but will not be limited to the following: Key Tasks and Main Duties: - Provide technical support for the desktop and telecoms equipment - To act as 1st/2nd line support on all matters relating to networked technologies - Install and configure new hardware and software (including adaptive technology equipment), adhering to health and safety regulations - Provide support for the communications systems, both mobile and desktop - To provide support for system users on telephone extension problems - Supervise the day-to-day operation of the Helpdesk, escalating 3rd line support issues to outsourced partner. - Ensuring calls are logged, and dealt with within agreed SLAs - Ensure hardware inventory is updated - Assist outsourced partner in tape based backup procedures and provide restores of data when required - Log all project work into the helpdesk system - Managing, modify and create user account on Office 365 Essential Skills - Windows Server 2003/2008/2012 (VMware) - Microsoft Active Directory, roaming profiles, firewalls, managed switches, DNS, DHCP - A broad understanding of Microsoft Windows 7/10 and Microsoft Office software - A general all-round knowledge of desktop software - Ability to coordinate work with a range of external partners - Provision of a helpdesk service (with SLAs) - Experience of telecommunications technologies (VoIP, Android) - 2-3 years' experience in a similar sized organisation (150 PCs) in a Network Support Help Desk/ Analyst role, with multiple sites - Exposure to a customer-focused helpdesk - Proven communication skills both oral and written (including the ability to explain technical issues to non-technical users). - Administratively self-servicing (Organised and methodical) - Exposure to Financial Management systems, e.g. SAP One, SAGE - Exposure to Client Databases e.g. Databridge, Asset Desirable - MCP in desktop technologies qualified - Exposure to educational establishments and their IT requirements - Charity-sector experience - ITIL Foundation About the Charity ''We believe that every blind young person should have the chance to live life without limits. By giving young people the essential skills to take control of their life, they can unleash their true potential. Our success depends on our values, underpinning all of our work are values embedded in trust and excellence. TRUST: Respect & accountability ENERGY: Straight talking & constantly learning AMBITION: Confronting reality & driving results MOTIVATION: Vision Impaired children and young people are our No 1 priority & we look for solutions, not problems How to Apply If you're interested in this role our client would love to hear from you! Please attach an up to date copy of your CV to the link provided and they will be in direct contact. Closing Date: 9am Monday 16th October 2017 Interview Date: Friday 20th October 20107
This job was originally posted as www.jobsite.co.uk/job/959229971