1st Line Support Administrator London 6 mths up to 185 per day

United Kingdom
up to 185 per day
30 Sep 2017
03 Nov 2017
Contract Type
Full Time
1st LINE IT SUPPORT ANALYST / �Leavers� Administrator � 6 months � London � up to �185 per day Role description The role is part of the Digital and Technology Team (DATT), which delivers modern and flexible digital and technology services that are cost efficient whilst maintaining high quality services to users. The First Line IT Support Analyst / Leaver administrator will be primarily responsible for administering of the Leavers� process. This will involve tracking all leavers from the organisation and employing various tactics to retrieve IT equipment, close down accounts, ensure drive permissions are delagated to Managers etc. Key Tasks and deliverables Daily responsibilities will include: Primary task: Track/monitor and log all leavers and ensure leavers process is followed verbatim.Ensure all Leavers have been disclosed to the SDClose AD and other accounts down on their last dayEnsure all hardware is returned to the Service Desk, or employ methods to recoupe equipment.Cease mobile contract and recoupe mobile equipment.Secondary task: When not consumed with Leavers;Receive, log and manage calls via telephone, email and customer portalMaintain an Asset Database and track changesLog all calls in the Service Desk Call Logging system (Jira)Maintain a high degree of customer service for all support queries and adhere to all service management principlesThrough Active Directory; create user accounts, reset passwordsEscalate issues/unresolved calls with 2nd line support where problems cannot be resolved at a 1st line levelGood knowledge of GMail, Google Calendars and Google driveKnowledge of Smartphones IOS AndroidExcellent indepth knowledge of Windows 8.1 IOS operating systems (mixed estate to support)Good knowledge of MS Word/Excel/PowerPointVERY clear verbal communication skills as 95% of user interaction is over the phone Experience Required Minimum 2 year�s experience required on 1st line The role will be based in London, will run for approx. 6 months at a rate of up to �185 per day SmartSourcing provides services as an Employment Agency and welcomes applications from all suitably qualified people regardless of age, race, religion, disability, age, gender or sexual orientation.
This job was originally posted as www.jobsite.co.uk/job/959233542