Lead Mortgage Oversight Specialist

Stellar Select Limited
United Kingdom
£40k - £50k pa + benefits
30 Sep 2017
03 Nov 2017
Contract Type
Full Time
We have a great new permanent role available for an experienced Lead Mortgage Oversight Specialist offering up to £50,000 based in London with a Retail Bank. As Lead Mortgage Oversight Specialist, you will support the Mortgage Oversight Manager and Head of Mortgage Operations in the day to day relationship management of our mortgage servicing suppliers. You will make recommendations on the asset management of the loan portfolio and make sure to provide quality assurance and support for customers. Responsibilities for the role of Lead Mortgage Oversight Specialist - Looking after the relationship with our third-party suppliers in Mortgage Operations and being the main point of escalation for any issues - Finding ways to improve customer service experience for customers going through their mortgage journey including challenge existing ways of working if needed - Speaking to brokers, colleagues and customers who are in the middle of their mortgage journey and making sure that they experience a seamless process - Capturing workflows and process maps, as well as educating colleagues on supplier management - Reviewing loans on different mortgage portfolios and making recommendations based on the characteristic of that loan - Making sure all things process related are in line with our risk framework - Preparing reports for risk committees - Attending meetings alongside senior management Experience required for the role of Lead Mortgage Oversight Specialist - Experience of monitoring third party supplier performance is essential - Extensive relationship management skills are essential - Extensive exposure and understanding of the Mortgage lifecycle covering New Lending, Lifecycle Servicing and Collections gained within a lender or servicer is essential Salary: Up to £50,000 plus benefits Location: Holborn, London Role Type: Permanent For more information regarding the role of Lead Mortgage Oversight Specialist please contact us on ************* Stellar Select is acting as an employment agency and is a corporate member of the REC Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days
This job was originally posted as www.jobsite.co.uk/job/959231966