Senior IT Support Technician

Everything Tech Ltd
Competitive Salary - up to £30k p/a + Commission
30 Sep 2017
03 Nov 2017
Contract Type
Full Time
Senior IT Support Technician Location: Manchester M27 Salary: Competitive Salary - up to £30k p/a + Commission About the company: Everything Tech is an award winning Managed IT Service Provider. Using the latest and most exciting technologies, we're helping businesses across the UK to grow and improve. As Manchester's fastest growing MSP we're looking to add to our 2nd and 3rd line team. Duties of the Senior IT Support Technician: - Effectively manage own customers - Provide sound second and third line support to all customers - Meet established SLAs to maintain excellent customer service - Manage communication effectively to inform customers of system changes and/or outages - Be an active participant in new projects, discussions, and initiatives - To identify potential revenue opportunities and highlight them to the Management Team - To act as an ambassador for the Everything Tech brand always - Make regular reports and recommendations to customers Requirements of the Senior IT Support Technician: - Previous experience within a 2nd/3rd line support role, preferably with a MSP - Strong communication skills, both verbally and written - Full UK driving license - Industry recognised qualifications - Knowledge of network fundamentals (OSI model, TCP/IP) - Knowledge of infrastructure monitoring and PowerShell - Knowledge and experience in the following: - Exchange Server - 2010, 2012 & 2013 - Windows - 7, 8, 8.1, 10 - Windows Server - 2008, 2012, 2016 - Office 365, Azure - Cisco switchers, routers and firewalls - Able to configure and manage switches at layer 3 level Senior IT Support Technician Benefits: - Pension - Mobile Phone - Laptop - Use of Company Vehicle - Full Uniform - Competitive Salary - Commission and Bonus Structure If you meet the requirements and feel that this Senior IT Support Technician role is right for you please APPLY TODAY!!
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