Network Operations Engineer - Leeds - Cisco, CCNP

Data Careers Limited
£38k - £50k pa + Excellent Benefits
28 Sep 2017
03 Nov 2017
Contract Type
Full Time
Role: Network Operations Engineer - Leeds Package: up to £50k, Life Cover, Pension & Private healthcare Location: Leeds Skills: Cisco, CCNP A leading supplier of IT Managed Service solutions require a Network Operations Engineer to deliver projects, consultancy and technical support to a high standard across hosted and wide-area connected customers as part of a Managed Service offering. You will be joining a growing business working in an environment that encourages innovation, collaboration, career progression, Flexible working, and a proper work/life Balance You will: - Design, implement and support customer solutions into the datacentre infrastructure - Design, implement and support customer WAN solutions utilising MPLS technology - Maintain 100% uptime of network infrastructure and customer solutions - Assist with the on-going development of the core network strategy - Assist with the on-going development of the datacentre strategy - Assist with the on-going development of the Network Operations team - Investigate and resolve support logs in a timely manner - Ensure all implemented solutions are backed up with documentation, training and expertise within the Service desk and Support areas. - Manage, meet and maintain service levels, where appropriate providing input to other teams or team members, where necessary taking ownership of and managing problems. - Ensure known issues and routine tasks are being managed and documented in order they can be dispensed at first line to increase first line resolution rates. - Manage or act as central point of contact for incidents escalated from service desk or second line to Senior Technical Specialists. - Expert knowledge of company processes, procedures and systems. - Actively seek to improve and grow own skill and knowledge base in appropriate areas. - Maintain progress on a number of projects and disciplines simultaneously. - Provide support as part of the 24x7 out of hour's rota. - Be available to provide remote or onsite service for implementations and migrations, both in and out of core hours. - Provide backup to support team as required in times of absence, major incidents and high demand. - Provide technical pre-sales assistance, assisting in recommending solutions to the customers and sales teams. To be considered, you will need to possess: - Minimum CCSP/CCNP/CCIP with demonstrable experience - Expert knowledge of Cisco router, switch and security products gained working within a service provider environment - ASA firewalls ideally with FirePOWER experience - Expert knowledge of Cisco IOS via a command line - Expert knowledge of IP networks and fault-finding - Expert knowledge of VTP, Spanning-Tree, VLANs, OSPF, BGP, MPLS - Knowledge of Cisco (or equivalent) third-party management and monitoring tools - Knowledge of F5 load-balancer products - Knowledge of working with high-security and high-availability solutions - Knowledge of VOIP and QoS/CoS - Knowledge of networking within VMWare, Microsoft and Linux platforms - Experience with dealing with third-party telco providers - CCDA or demonstrable solution design experience We are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003
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