ICT Support Analyst

Havas People
30 Sep 2017
03 Nov 2017
Contract Type
Full Time
ICT Support Analyst Location: Trowbridge Salary: £27,000 Closing Date: Sunday 08 October 2017 37 Hours per week Closing Date: 8 October 2017 at midnight The Selwood Housing Group is an award winning diverse organisation covering affordable housing, home ownership, repairs and tenant support. We hold a housing stock of over 6,000 properties and are currently growing at the rate of around 200 new properties per year. Our goal is to ensure our homes and communities are great places to live, this requires a dynamic team who share our high standards and belief in customer service excellence. It's a great time to join us! As ICT Support Analyst you will become part of an ambitious programme of change and an expanding department. You will contribute to our strategy by developing the support function and delivering an excellent service to our Selwood Group staff. If you would like to be part of our journey you will need to demonstrate a minimum of `three of the following: - An IT qualification such as an HNC or other vocational qualification at a similar level - 3+ years' experience in a support role providing a 2nd or 3rd line service directly to end users - 3+ years in a technical role outside of ICT using transferable skills including problem solving, customer service, combined with 1+ years' experience and an IT support role providing a 2nd or 3rd line service directly to end users. - A relevant advanced professional qualification such as MCSA/MCSE or ITIL intermediate or above - Clear evidence or continued dedication to ongoing personal development resulting in a significant measurable self-improvement. You will have a customer centred approach, be well organised, able to clearly articulate instructions to customers and have good prioritisation skills. The role will stretch you and challenge you to deliver these activities, and much more: - Provision of a 2nd Line Support service to the business - Acting as the escalation point for the 1st Line Support Analysts - Training and developing 1st Line Analysts - Creation and execution of test scripts - Implementing document changes - Documenting all change work, updating the CMDB and other records - Installing and configuring hardware - Implementing continuity and recovery plans - Monitoring performance against defined SLAs - Identifying and resolving problems with escalation as appropriate - Assisting with security audits and investigating minor breaches In return you will join a friendly and dedicated team with great benefits which include: - A competitive basic salary - 27 days holiday with the opportunity to purchase more - A location 2 minutes' walk from Trowbridge rail station and town centre - Generous employer pension contributions - Flexible working hours - Discounted childcare vouchers - Discounted gym membership - Cycle to work scheme For more information and to apply, please visitour website on the apply button below.
This job was originally posted as www.jobsite.co.uk/job/959221542