Service Delivery Manager

Bridge Recruitment
From £18,000 to £20,000 per annum plus company car
30 Sep 2017
03 Nov 2017
Contract Type
Full Time

Role: Service Delivery Manager
£20k plus company car
Job Status:
Manchester, Lancashire

Vacancy Reference:
VR/03371 (Please quote this vacancy reference number when making an application)

As Service Delivery Manager, you will be responsible for motivating and training the cleaning operatives in order to meet the business objectives. The post holder will implement, monitor and control cleaning operations to ensure that Client and Company requirements are achieved.

Role Description:

  • To organise and supervise cleaning operatives/supervisors, to ensure working practices are efficient and effective
  • To develop and maintain a good standard of employee relations and motivate employees to ensure a high level of morale
  • To carry out agreed monitoring to support the Service Delivery Manager in order to achieve set targets by completing an agreed number of quality audits in line with Company procedures, taking the necessary corrective action to rectify any shortfalls identified
  • To receive, record and inform your Line Manager of any complaints in a timely and well-received manner
  • To know and understand Company values and ethos to ensure that this is disseminated throughout the business
  • To recruit, induct, train and develop employees, developing an efficient and effective workforce that is competent in the use of cleaning agents and machinery
  • To ensure employees are aware of what is expected of them, in terms of workloads, standards and their relationship with Client/Contractor
  • To collate and assist the Service Delivery Managers with the completion of timesheets
  • To report any grievance and disciplinary issues to your line manager and/or HR, as necessary, in line with the Company procedures
  • To carry out any investigations for disciplinary/accidents as required by Regional Director
  • To deal with and action all day-to-day telephone calls, enquiries, messages
  • To be able to carry out specialist cleaning operations, such as floor maintenance and carpet shampooing so as to be able to train cleaning operatives to complete the necessary tasks
  • Manage operational activities to ensure they meet with company and legislative requirements for Health and Safety, quality management, environmental issues and general duty of care
  • Specialist projects as agreed with Operations Director to support the needs of the Organisation
  • Compliance with company policy, procedures & management reporting timetable.

Skills Required/Person Specification:

  • Practical experience in the cleaning industry or a similar manpower intensive industry. Supervisory experience is essential
  • A sound educational background is required. Suitable and relevant qualifications to the industry
  • BICSc/NVQ, or equivalent
  • Train the training qualification
  • An understanding of the disciplinary and grievance procedures and proficient knowledge in TUPE requirements
  • An understanding of management techniques, Health and Safety, organisation methods and troubleshooting
  • Supervisory experience
  • The ability to communicate in English, clearly and concisely
  • Able to deal with clients diplomatically
  • IT literate
  • Good motivational skills
  • Reliability
  • Commitment to the role
  • A proactive attitude
  • Able to show discretion
  • Able to work well under pressure
  • A high level of personal presentation
  • Possess a full, current driving licence.

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