Senior Field Service Engineer

Recruitment Genius Ltd
£21k - £25k pa
29 Sep 2017
03 Nov 2017
Contract Type
Full Time
This full-time role (40 hours per week) would suit somebody who has experience of engineering within the vending and coffee machine market and some man-management experience. You should be excited about leading a small team providing a professional response - within their timescale and KPI standards (first time fix, repeat calls) - to service calls logged by customers experiencing problems into their head office in Bradford. The success of the service department lies in great teamwork - your team consists of 4 field engineers - 2 covering the London region, 2 in the Midlands, and you will motivate by leading by example, playing a full role in attending calls. This role regularly involves longer days and extensive travel within area - and also occasional travel to their head office (at least once per month). To meet the needs of their customers' there is also a monthly call out rota in place where it is expected you participate and share equally amongst your team - this call out includes weekends and will be paid at the set call out rate. As Senior Field Engineer, your duties include some man-management responsibilities. In addition to work scheduling for your team and providing experienced telephone support, you will be involved in communication, training, monitoring and reporting on your team. Person Specification: You will need to: - Live in the Midlands area - ideally Leicestershire - Have at least 2 years experience of servicing drinks/snacks vending and small coffee machines - ideally within a larger company - Have some man management experience - Display a flexible attitude and strong work ethic - Be confident and professional in front of customers - Be able to regularly work on own as well as being a strong and motivational team player You will additionally need: - To be physically capable of the requirements of the job - some occasional heavy lifting (up to 25kg) - a full driving licence and be confident driving long distances - to be reasonably confident with technology - IT skills Package - Paid overtime/time off in lieu - 21 days holiday plus bank holidays - rising with length of service to 25 - An extra birthday holiday after six months service - Company vehicle - Company pension - Monday to Friday environment generally - occasional weekend and bank holiday work in line with call out rotas - they believe a good work life balance benefits all
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