Helpdesk Administrator

ep professional
£7.50 - £8.50 p hour
29 Sep 2017
03 Nov 2017
Contract Type
Full Time
Helpdesk Administrator We are recruiting for a Helpdesk Administrator on behalf of our clients based in Birmingham. This is a temporary to permanent position. Duties and Responsibilities of a Helpdesk Administrator - Investigating customer queries and talking to internal and external customers - Producing KPI data for the existing contract and new business - Be confident using Power point for team meetings - Analysing KPI Data - looking at performance trends and assisting site LEAN change agent with improvement projects - Admin duties - Supporting warehouse and Transport Supervisors with data entry and other activities - Ensure that complaints are dealt with appropriately - Comply with Health, Safety and Environmental policies Details of a Helpdesk Administrator - Location: Coleshill, Birmingham - Hours: 09:00am - 17:30pm - Temporary - Permanent - Pay- £7.50-£8.50 Per Hour Skills and Experience of a Helpdesk Administrator - Must be friendly and patient - Good working knowledge of a computer based telephone system - Good level of It skills - MS office, Outlook, Word, Excel, Internet - Excellent customer service skills - Must have good organisational skills - Hardworking and be able to work well under pressure - Excellent interpersonal skills - Excellent communication skills, able to work with people at all levels of the company and build trust and relationships with customers Benefits of working as a Helpdesk Administrator - 28 days holidays - Working for a reputable company - Good company Pension - Company car park If you are interested in this position please click Apply
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