Income Services Officer

Retinue Solutions
United Kingdom
£29k pa
02 Oct 2017
07 Nov 2017
Contract Type
Full Time
Genesis Housing is looking for a part time Income Services Officer to add to their growing team, based at our Head Office, located in Camden. Reporting to our Income Services Manager, this role will be a chance to work with customers, across multiple types of tenure. The Income Services Officer will manage approximately 500 Leasehold accounts, ensuring that income is collected efficiently and promptly while supporting sustainable tenancies. It is crucial that our team works in partnership with others such as Neighbourhoods and the Tenant Services team, to ensure our customers receive the maximum amount of support with these changes. This role will suit someone who has a genuine interest in income collection and an understanding of the variety of potential contract tenures. You should have strong experience providing high levels of service to customers. Previous housing experience is not essential though. You will enjoy working with colleagues across a range of teams and have a willingness to build your knowledge in a range of areas. Strong written skills and relationship building skills, including empathy, are important. You will need to be competent with IT systems and have the ability to understand figures and calculations. Please be aware this role is a part time position, working 14 hours a week over 2 day. The salary is pro rata to £11,600 per annum. Genesis is a leading organisation and is consistently regarded as a first-class place to work by its employees, including a place amongst The Times' Top 50 Employers for Women. All roles come with a highly competitive range of rewards and benefits including *Defined contributory Pension *Up to 26 days annual leave *Flexible working arrangements, where appropriate *Significant opportunities for learning and development The closing date for this role is Thursday 12th October Interviews will take place week commencing 16th October For further information or an informal conversation regarding the role please contact Jennifer Cole at Retinue Solutions ************* ****************************. You will need to supply your CV and a supporting statement (detailing your suitability for the role). Retinue Solutions is committed to equality in the workplace and is an equal opportunity employer. Retinue Solutions is acting as an Employment Business in relation to this vacancy.
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