Data Analyst - Call Centre Decision Support

Right Click Recruitment Ltd
£25k - £30k pa + + Bonus
28 Sep 2017
03 Nov 2017
Contract Type
Full Time
Data Analyst - Call Centre Decision Support £25,000 - £30,000 + Bonus Chester Initial 6 month contract with genuine possibilities for ongoing permanent position and career development. We are working closely with a very successful, rapidly growing, entrepreneurial business that is looking for a highly capable Data Analyst to support the Call Centre management team with their decision making. The call centre is based in their Chester head offices and is the central hub for all customer contact across both the UK and the US. Working as a key member of the support team, this role is central to the company's success as they digest the huge data sets generated by the call centre and use the data to drive their growth ambitions over the next 3 to 6 months - and beyond! This role requires a minimum of 18 months experience in data analysis using Excel and MySQL - ideally from within a data rich call centre environment. Although an initial 6 moth contract, there is genuine potential for ongoing career opportunities exist in this fast moving, entrepreneurial company. As part of the call centre support team, this role will provide accurate and timely data analysis and MI to the management team, interpreting and reporting on large data sets in order to highlight trends, identify areas of concern and inform management decision making relating to their substantial growth ambitions. This is a hands on, proactive role where your ideas and suggestions will be embraced in order to drive improvements and enhance operational effectiveness. To succeed in this role you will have a minimum of 18 months experience in a similar data rich environment, working with large volumes of data across multiple campaigns. Naturally inquisitive and with a genuine interest in handling, analysing and reporting on data, you will have strong Excel and MySQL skills. What is essential is your organised, proactive approach and your desire to add value to a fast moving, entrepreneurial company and to take advantage of the opportunities for career progression and development in what is a genuine 'can do' culture. To find out more about this role please apply online and we will be in contact with all applicants to update you on the status of your application. For the purposes of this advertisement RightClick is providing the services of a recruitment consultancy. RightClick - Recruitment that revolves around you. WHEN IT'S RIGHT THINGS JUST CLICK
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