Desktop Support Engineer - 2nd Line

Recruiter
ARM Information Technology
Location
United Kingdom
Salary
£25k - £30k pa
Posted
29 Sep 2017
Closes
03 Nov 2017
Contract Type
Permanent
Hours
Full Time
IT Solutions and Managed Services provider seek a 2nd Line Desktop Support Engineer to be based onsite with their customer based in South London to provide users a local service through second line support in order to solve business related network, computer and telephony problems. Desktop Support Engineer - 2nd Line South London £25,000 - £30,000 (DOE) IT Solutions and Managed Services provider seek a 2nd Line Desktop Support Engineer to be based onsite with their customer based in South London to provide users a local service through second line support in order to solve business related network, computer and telephony problems. Responsibilities - Support and as necessary provide cover for other members of staff within the Department, according to level of experience and expertise to assist in maintaining a full and effective service throughout the organisation. - Provide on site support for all non-recurring Incidents to minimise down time and help achieve the most efficient use of the technology available. - Monitor Problems occurring within the departments in order to identify key trends or patterns and either respond to or refer these issues as appropriate - Liaise with 1st and 3rd line for support and information - Work Planning with ITS Department and local facilities teams for large projects - Software/Hardware Installations, write and test simple user procedures to support users in operating the new software. - Write and test departmental procedures in line with ITIL standards, and publish these to the knowledge base - Uphold and adhere to policies and procedures Required skills - Good knowledge of Windows XP\Vista\Windows 7 and MS Office 2003 - Good understanding of basic network installations and how to troubleshoot issues - Good customer service experience - Good understanding of installing/troubleshooting ADSL/SDSL connection - Good knowledge of hardware - Compaq/HP pc's, HP/Ricoh printers/Laptops - Familiarity with ITIL terminology Desirable Criteria - Some knowledge of Novell Groupwise, Novell Client, Ghost imaging, Remote fix tools ZENremote\Windows Remote - Some knowledge of Active Directory, Exchange/Outlook, SCOM, SCCM - Some understanding of Nortel telephony and Blackberry's - Some understanding of server/cabinet patching - Some experience of using a service management system Advanced Resource Managers IT Limited operates & advertises as an Employment Agency for permanent positions and as an Employment Business for contract/temporary positions.
This job was originally posted as www.jobsite.co.uk/job/959223404