Account Manager/Portfolio Manager (lifts)

Teknical Talent Limited
£32,000 + £15,000 OTE + Car + Benefits
27 Sep 2017
03 Nov 2017
Contract Type
Full Time
Portfolio Manager Lifts - Cambridge Salary £32Kpa, OTE commission £15Kpa, company car plus benefits We are looking for: An Account Manager/Portfolio Manager who will retain and renegotiate lift service contracts, minimise the number of lost/cancelled maintenance contracts in the lift industry and proactively engage in customer account management role. Additional the Area Portfolio Manager will be responsible for maximizing portfolio growth opportunities. - Proactively develops and creates customer relationships in his/her area of responsibility - Process all customer cancellations & ensuring where possible units are retained - To renegotiate existing Lift service contracts approaching their end dates - Review & up-sell poor performing Lift service contracts to greater improve their profitability - Customer visits & presentations - account management customers - Action all change of owner contracts & provide new lift service contracts to new owner/occupiers - Internal relationship mapping of regional customer base and business intelligence collation - To co-ordinate Sales, Operations and Administration dialogue and complaints - resolution ownership and responsibility to deliver customer satisfaction. To include, but not limited to effective master data cleansing, operational issue identification of missed visits and poor KPI's, invoicing resolution - credit note generation and debt management awareness and assistance - Accountable for winning new units from the open market through existing portfolio - Ensures customer satisfaction with the rest of the team. Skills, Education and Experience (English): - Intermediate level understanding of commercial/sales - Confident & motivated, ability to interact with customers at various levels as well as internally - Ability to use Microsoft packages including work, excel and PowerPoint - Excellent communication skills including written or verbal, ability to convey information, influence and negotiate - Good written and spoken English We offer: Our client strive to be a great place to work and we are proud to offer a wide range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
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