Flooring Store Manager - Wirral

Recruiter
Courtney Recruitment
Location
Merseyside
Salary
Up to £21,000 Basic, OTE £30,000 -£40,000
Posted
29 Sep 2017
Closes
03 Nov 2017
Sector
Retail
Contract Type
Permanent
Hours
Full Time
Experienced Flooring Store Manager - Wirral
Screening Questions
  • Do you have 5 years experience within the carpet industry?
  • Have you had experience within the flooring industry?
  • Have you worked towards targets in previous roles?
  • Do you have experience of providing a high level of customer service?
Our client, a well-established & well respected, multi-site flooring business is seeking an experienced Store Manager to join their successful business, based in Wirral. There are vast opportunities for progression within this company, so we're seeking enthusiastic skilled professionals for these fantastic opportunities.

The Role
As store manager, you will work closely together with the team to assist in supplying our customers with the best possible service and to ensure that daily tasks are carried out, including ensuring that our customers are kept satisfactorily supported.
  • Answering incoming telephone calls
  • Keeping an honest and true log of customer lead information.
  • To contact unconverted estimates, until the customers informs us of their decision.
  • Deal with customer complaints and issues, until you feel it needs to be handed over to senior management.
  • Keep a log of any issues that you have come across and if this problem re-occurs, discuss a plan of action with senior management.
  • Customer service follow up calls, the day after installation.
  • Maintain store appearance
  • Ensure the highest levels of customer services are offered to all our customers.
  • To achieve weekly sales targets
  • To improve and achieve targeted conversion rates and average order value.
  • To make clear and fully unstainable invoices, range, product, colour, supplier, sizes and contact information
  • To increase underlay upgrade sales.
  • Actively seek areas of possible improvement and report back to senior management.
  • Keep to company policies on deposits and outstanding balances.
  • Book keeping - petty cash, day sheet and overdue balances
The person
We're looking for:
  • Someone with a minimum of 5 years' experience within the carpet industry
  • Ideally be working within the flooring industry at present
  • Experience of effectively and successfully managing a team of employees
  • Experience of encouraging staff to feel a sense of accountability, to embrace new procedures
  • Experienced of identifying further potential within a business, and of suggesting improvements
  • Experienced in stock control and workflow management
The company
The market leading company takes pride in providing the highest levels of service to its customer, with vastly competitive pricing, offering a Price Promise.
They have an extensive product range, and expansive knowledge of their product range, they take great pride in their work and have a range of specialists with expertise in the flooring industry.
The business is rapidly growing, and will afford excellent opportunities for progression.

The package
Up to £21,000 per annum. (Potential OTE £35,000 to £40,000 with bonuses)
Salary is dependent on experience

Courtney Recruitment recruit for all wide range of companies, from entry level role through to senior management & CEO level, across a wide range of sectors.
You can apply for our jobs with confidence, we are experienced recruiters, a regulated employment agency, registered with the Institute of Recruiters and the Data Protection Controller.
As we often receive a large number of applications for our vacancies, it is, at times, not always possible to reply to each and every applicant. If you have not been contacted within five working days of your application, please assume that you have not been successful on this occasion.
This job was originally posted as www.totaljobs.com/job/76183514