ICT Systems Support Engineer

Gower Business Systems Ltd
Swansea (Abertawe)
From £19,000 to £25,000 per annum plus overtime
30 Sep 2017
03 Nov 2017
Contract Type
Full Time
Gowerbiz is a leading provider of ICT solutions in South Wales and Partners with Hewlett Packard and Avaya. Due to continued expansion they are now looking for a Systems Support Engineer (1st Line Engineer) and a Contract Engineer (2nd/3rd Line) to join their team at their site in Swansea. This is an exciting position offering an opportunity to join a small team in a successful company which has been established for over 25 years.

Candidates must have a strong knowledge of Microsoft technologies including Windows Server 2008/12, Active Directory and Exchange etc. Candidates must have strong troubleshooting abilities with a proven track record of being able to use readily available tools to fault find and troubleshoot issues that have not been previously experienced. Please note although the majority of your working time will be spent in the office, however you may be required to travel to customer sites on occasions and pool vehicles are provided.


·Assist the technical support team to resolve customer issues.

·Answer the Service Desk phone.

·Contribute to the support and implementation procedures.

·Test and make recommendations on new technologies which could benefit our customers.

Applicant Requirements:


·Engineers are expected to have excellent technical, organisational and inter-personal skills.

·You will have strong knowledge of Microsoft technologies including Windows Server 2008/12/16, Active Directory and Exchange etc.

·Possess a broad knowledge of technologies including operations systems, servers, networking, web technologies and databases.

·Strong inter-personal and communication skills.

·Previous experience of working in a desktop support role which includes server administration.

·Strong trouble shooting skills in familiar and unfamiliar technologies.

·Administrative experience at server level for Windows Server, Exchange 2010/2013.

·Troubleshooting experience for Exchange 2010/2013.

·Strong networking foundation – knowledge of subnets/routers/firewalls etc.

·Exceptional experience with troubleshooting and supporting Windows Desktops.

·Experience with Microsoft Systems such as Windows Server, Exchange, Active Directory.

·General networking knowledge - including TCP/IP, load balancing, VoIP and clustering.

·Messaging and mail flow concepts (Exchange, spam filtering).

·Flexible approach to work.

·Hold a full clean driving licence.


·Familiarity with Cloud technologies - Such as Office 365/AWS/Azure/VMware vSphere.

·MCSE/MTA etc.

·Avaya telecoms experience

·Experience with Office 365

·Experience with virtualisation technologies such as VMware or Hyper-V

This job was originally posted as www.totaljobs.com/job/76151504