Service Desk Engineer - Help Desk, Software, Utilities

Applause IT Limited
£18k - £22k pa
27 Sep 2017
03 Nov 2017
Contract Type
Full Time
Service Desk Engineer (1st Line Support) - Chorley This is an exciting opportunity for an experienced Service Desk Engineer to join a software house in Chorley. You will provide 1st line support to the companies customers on their data management products. You will be responsible for responding to and resolving customers support calls within contracted SLAs. You will be the first point of contact and you will responsible for the triage of service desk calls received and you will prioritise these calls. You will also be responsible for logging and responding to service desk calls that are submitted through telephone, email or web portal. The ideal candidate will have at least a year's experience working on a busy service desk and will have excellent customer service skills. Excellent opportunity to grow your career with a market leading software house. Based in Chorley.
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