IT Service Desk / 1st Line Support

Meridian Business Support
£9.53 p hour
27 Sep 2017
03 Nov 2017
Contract Type
Full Time
The Company: Experienced in IT Service Desk Support? Can you demonstrate a high level of customer service? Do you have a good technical knowledge and experience of Microsoft Operating systems and applications, hardware and software support? This ongoing temporary role could be for you! Job Responsibilities: - The successful candidate will be provide a customer centric service providing first line IT support to clients, providing timely resolution or escalation for resolution by other team members in a busy multi-user organisation. - The primary role will be to pick up tickets from the Service Desk queue and perform "remote fixes" - Supporting PC's, laptops, printers, various other peripherals, Microsoft Office/windows and many bespoke business applications - To liaise with the client to agree a convenient time to attend calls. - To keep the client fully appraised with progress on outstanding calls on a regular basis. Preferred Skills: - Demonstrable knowledge and experience of desktop software and hardware - You will have accurate and good keyboard skills - You will be a team player and have a 'can do' attitude. - This role is temporary on a 3 month rolling contract and is a great opportunity as an entry into this organisation. - Work as part of a team - Have knowledge of windows OS, Active Directory, networks, MS Office - Trouble shooting skills - Hit the ground running Working Hours: Monday - Friday. 09:00-17:00 (Service Desk hours 08:00-17:30 so may change but will be 37.5 hours per week) To apply, or to find out more information, please click on one of the "apply" buttons Please note that due to a high level of applications, we can only respond immediately to applicants whose skills & qualifications are suitable for this position. Meridian Business Support is acting on behalf of our Client as a Recruitment Agency.
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