Application Support Analyst

Mitrefinch Limited
£18K-£24K + pension
28 Sep 2017
03 Nov 2017
Contract Type
Full Time
Mitrefinch is a leading provider of intelligent employee management and security solutions. An exciting opportunity has now arisen for an experienced Application Support Analyst to join our 18 strong Helpdesk team in York. This is the ideal role for a talented support professional with superb technical and customer service skills looking to undertake a fresh challenge with an innovative, forward-thinking company. Joining our exciting environment, the successful candidate will have the opportunity to make their mark and prosper in our business that promotes and thrives on exceeding the expectations of our customers. As an Application Support Analyst you will be required to have previous 1st/2nd Line software application support experience within a MS Windows environment. This should include core infrastructure skills and the ability to support web applications running on IIS and SQL Server databases. It must be emphasised that good practical support experience with SQL and IIS is a pre-requisite for this role. The candidate must also be used to working to tight Service Level Agreements. To be considered for this role, you must be able to demonstrate: * Well developed analytical skills and methodology * Experience of support client server applications within complex IT infrastructures * Experience of supporting web application on IIS * Experience in the support of Microsoft SQL databases * Excellent inter-personal skills with a strong focus upon customer service * Over 2 years' experience of working in a support role. Desirable skills for thi s role would include; * Computer Science degree or equivalent * Software development skills (reading code) * 1st/2nd line application support experience * Experience of supporting or working within an Time & Attendance, HR, Access Control or Payroll environment * Hardware integration experience. Applicants must live within a commutable distance of York or be willing to relocate. As an Application Support Analyst, you must be able to work off your own initiative and deliver technical solutions to tight deadlines. Creative and proactive, you must also have excellent communication, problem solving skills and a strong attention to detail. You will have the opportunity to join an expending and technically focussed organisation and help to shape the delivery of our customer experience.
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