Mobile Phone Technician

Covent Garden
From £21,000 to £23,000 per annum plus 15% bonus and commission
30 Sep 2017
03 Nov 2017
Contract Type
Full Time
iSmash specialises in the express repair of smartphones, tablets and computers. iSmash launched in 2013 on the King’s Road, London and has since grown to 18 high street and shopping centre location across London. Now with a nationwide expansion planned for 2017 and beyond, the excitement within the team of the opportunity to deliver our service to even more customers in need, is building.

Job Summary

As an iSmash Technician you will work alongside the front of house team to process and provide a service from the repair department of an iSmash store. You will be required to process repair operations by completing repairs as directed by the Store Head Technician and corresponding with both sales staff and customers in order to deliver the repair service as iSmash envisions.

Key responsibilities:

    To consistently ensure that the efficiency and quality of each repair processed is to an extremely high standard.Create a culture of exceptional customer service through an efficient and high quality repair service at all times.Organise and communicate with the front of house team on orders to ensure that customers are kept updated on their order to ensure that they receive excellent customer service.
Other responsibilities

    Ensure that all procedures and repairs comply with Health & Safety at all times through all procedures and ensure that the store is a safe working environment at all times.Follow directions from the Store head technician as they lead the technical team throughout trading.
Key Skills, Knowledge and Experience

·Ideally 1+ years’ experience repairing smartphones and tablets (iPhones, Samsung’s, iPad, MacBook’s). (Level 2)

·Ideally 2+ years repairing computers.

·Level 3 repair experience is desired.

·Energetic and proactive with an excellent customer focus

·Positive, can-do and friendly persona

·Experience of working in a fast paced, pressurised environment


·23 days holiday plus 8 days bank holidays

·15% monthly bonus


·Discounts on repairs and store purchases

·Monthly team nights out

·Opportunities for progression

Repair Technician, Phone Technician, Mobile Technician, Technician, Mobile Engineer

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