IT Support Engineer

Erin Associates Limited
£18,000 - £22,000
28 Sep 2017
03 Nov 2017
Contract Type
Full Time
IT Support Engineer - Scunthorpe £18,000 - £22.000 + Bonus + Bank holidays + Staff discount schemes Windows Server, Exchange, Support, Active Directory, Cloud, Backup This well-established organisation requires a driven and self-motivated IT Support Engineer to join their busy technical services team. The key to this role is customer service and hence you will be a good communicator with plenty of energy and enthusiasm and will have worked in a client facing environment before. The current vacancy is for an innovative IT solutions organisation who are looking for a Support Engineer to provide in-house technical support. Key Responsibilities: - Give the highest level of technical support and customer service possible. - Follow operations guide and SLA levels for all processes and procedures - To provide a clear and accurate assessment of a fault by establishing a root cause. Then rectify fault or procure an adequate solution though specification of parts or by referral to the appropriate team/third party provider. - Escalate call to escalation's team if there call goes over a reasonable amount of time and that this is followed always. Respond to our customers within agreed SLA period and escalate any calls that are not. - Providing high levels of IT Support to customers and colleagues Skills Required: - Windows 2008/2012 Server - Exchange 2010/2013 Server - Cloud Solutions (Office 365/Azure) - Hyper V/ VM ware - Server Hardware - Security Solutions / Backup Solutions The company have an excellent reputation within their sector. They really look after their employees by offering structured training, the opportunity to develop your technical knowledge and a clearly defined career path. They are interviewing immediately so click APPLY to be considered for the role! Windows Server, Exchange, Support, Active Directory, Cloud, Backup Please follow us on twitter @erinassociates or visit our website *****************************/ for similar roles
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