Helpdesk Administrator

Minstrell Recruitment Ltd
£17,000 - £18,000k per annum DOE
27 Sep 2017
03 Nov 2017
Contract Type
Full Time
Helpdesk Administrator (Basildon, Essex) - £17,000 - £18,000k per annum DOE - Day Shifts Monday - Friday - Basilson, Essex - Permanent We are currently recruiting a Helpdesk Administrator to join one of the UK's leading FM facilities management companies. The Helpdesk Administrator's role will require close liaison with the contract Administrators and Operations Manager, Engineers and external contacts in order to process all paperwork ensuring that all clients and client sites receive a professional and accurate service. Reporting to the Lead Contract Support. Key Responsibilities - Dealing with day to day enquiries from OGS team and Clients - Answering incoming calls professionally - Check for the overnight callouts and respond accordingly - Check emails, messages and action accordingly - Producing various reports for OGS and the Client - Working closely with the Contract Administrators by ensuring the following responsibilities are carried out in a timely fashion - Raising Work Orders for new jobs/contracts/quotes - Raising purchase orders and placing call outs to sub-contractors - Ensuring WIP is up-to-date at all times in conjunction with CM - weekly - Ensuring all Client files are maintained accurately and kept up-to-date - Processing task sheets daily - Logging holiday, sickness for team engineers - Day to day admin including photocopying, filing etc. - Cover holidays, sickness and lunch for other admin team staff - Annual archiving of client files - Keep Opti-MIS updated with ALL required documentation - Positively respond to both our internal and external customers through effective communication and personal accessibility, while optimizing contract performance - Ensuring that all documentation is received from sub-contractors with regards to Health & Safety and Company Legislation - Produce statistical reports on a weekly and monthly basis - Ownership of all tasks through to completion Essential - Good basic education which will include ICT, English & Maths qualifications to GCSE standard - Good keyboard skills including Microsoft Word & Excel - Good communication skills - Excellent telephone manner - Good interpersonal skills - Numerate - Good time keeping - Ability to work independently as well as part of a team - Previous experience working within a busy office environment - Training No formal training required as full training will be provided internally. - Systems Experience Knowledge of Microsoft Office, Sage Accounts & Maximo is desirable but not essential as full training will be given. - Experience Experience in a similar background is desirable. - Aptitudes Accurate, organised and attention to detail are a pre-requisite - Good oral and verbal communication skills dealing with all levels within the business. - Character Committed to the delivery of excellent customer service - Self-motivated and able to manage their own workload - Calm manner, able to work under pressure - Able to make sound accurate decisions when needed - Team player - Circumstances Ability to be flexible on occasion as required This position offers an attractive salary with 25 days annual leave (pro-rated) plus other benefits.
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