Senior Customer Success Manager - Financial Services

United Kingdom
£50000.00 - £60000.00 per annum
30 Sep 2017
03 Nov 2017
Contract Type
Full Time

Senior Customer Success Manager

The Company

One of the fastest growing and most innovative Marketing Tech Vendors in London, this organisation continues to grow from strength to strength. They have an exceptional customer base such as Visa, ATB Financial & Allianz and it's a fast-paced working environment which offers genuine career-defining opportunities.

The Role

Having undergone a significant growth in headcount and customer base across new territories globally and as part of their continued hyper-growth, a new opening has arisen for a Senior Customer Success Manager to enable value in their Top Financial Accounts. The Senior Customer Success Manager is a key role in the business, responsible for maximising customer retention and upsells while also driving further revenues in the existing customer base:

  • Full responsibility for a portfolio of c.£2m of business comprised high-value enterprise accounts
  • Commercial responsibility for annual customer renewals, at-ease leading complex renewals
  • Relationship management: oversee the relationship and create trust with key customer stakeholders at C-level through providing strategic value-add solutions
  • Review meetings, creating roadmaps and strategy review
  • Identify ways to improve services and feedback product suggestions internally


The Senior Customer Success Manager will most likely bring the following skills and experience:

  • 3+ years of enterprise software sales and experience managing, consulting and negotiating with Fortune 1000 corporations
  • Proven success selling complex solutions preferably with experience in social, security and compliance across key verticals including financial services and technology
  • Record of success in key accounts with responsibilities for forecasting, quota attainment, executive presentations and quarterly and annual opportunity tracking
  • Experience managing a multi-million dollar pipeline and demonstrated ability to work with sales teams and partners to expand business
  • Excellent written, communication and presentation skills
  • Ability to take initiative, own processes, and work independently as required
  • Highly organized with the ability to multi-task and to both finish short-term projects and to manage ongoing long-term strategies
  • Works well with others in a team sales environment

This job was originally posted as