Account Manager - Chameleon Communications (472-133)

Chameleon Communications Ltd
United Kingdom
27 Sep 2017
03 Nov 2017
Contract Type
Full Time
Chameleon is a global medical communications agency specializing in the development and execution of scientific and marketing communications. We work with leading client teams on the most stimulating and challenging programmes in the world of pharmaceutical marketing. Established in 1997, and now a member company of The Healthcare Consultancy Group within Omnicom, Chameleon is an agency that invests in our people, nurturing talent into expertise. You will develop relationships with clients at appropriate levels under the direction of your supervisor and lead assigned projects independently. You will maintain a vocal role in leading internal and client-facing status calls. An Account Manager will also take a leadership role in project financials, including development and management of financial trackers and preparation and participation in regular finance meetings, supporting and overseeing project billing with appropriate support and supervision and proactively identifying and proposing solutions for financial issues on client projects. EXPECTATIONS Strategic Business Stewardship Genuine understanding of HCG companies and services; can effectively speak about these at a top-line level with client Participates and contributes in select business planning sessions Beginning to understand and able to internally discuss client strategy and/or objectives Assists in preparation of new business pitch/presentation, including research, scheduling, and other internal needs Expert in Workforce project management tool Client Relations Begins to partner with clients more independently and leads client meetings and calls focused on project status and completion With minimal supervision/revision accurately completes client contact reports Executes projects autonomously, has proven knowledge of internal process, capably and directly manages projects working with interdepartmental teams Financial Management Partners with Client Finance Director for accurate picture and preservation of account financials Correctly uses existing financial tools (eg, JPR or Financial Dashboard) to keep team abreast of key financial data trackers. Accurately uses Cognos, and keeps team forecast up to date Develops client budgets, scope of work, and estimates with minimal revision needed People Management Under the guidance of the account lead may oversee the work of and provide direction to junior account managers; onboards and trains junior staff, delegates project work to provide experience and knowledge transfer Takes the lead on interdepartmental relationship issues; identifies and solves problems, gives and receives constructive criticism in a positive way, and immediately and helpfully addresses conflicts with peers Required Skills: Working knowledge of MS Office (MS Outlook, Word, Excel, Project, and PowerPoint) Possesses excellent communications skills (written and oral), analytical, interpersonal, and problem-solving skills Ability to work independently and within a team Professional appearance and demeanor Solutions oriented Passion for excellence; extremely detail oriented Comfortable leading client calls Highly organized, ability to manage workload, manage time, and prioritize tasks Willingness and ability to travel for programs if requested; 10% travel likely (pending accounts) A bachelor's degree, preferably in marketing, communications, life sciences, business, or liberal arts 3+ years' experience in account/project management in an agency setting; some pharmaceutical or health carefocused client experience preferred, but not required
This job was originally posted as