Senior Systems Support Analyst - Leeds

Data Careers Limited
£30k - £35k pa + Excellent Benefits
28 Sep 2017
03 Nov 2017
Contract Type
Full Time
Job Title: Senior Systems Support Analyst Location: Leeds Job Type: Permanent Salary: £30 - £35k plus excellent Benefits Great opportunity for a Senior Systems Support Analyst to join a leading supplier of IT solutions to the public sector. The role will be support Customer & Internal IT systems, covering both Hardware and Software issues and requests Working as the Senior Systems Support Analyst you will be involved in the below; - Working collaboratively across teams on the shift left strategy to support the Service Centre's target of resolving 65% of Incidents at 1st line through the transfer of knowledge, documentation and training. - Responsible for the resolution of Priority 1 and Major Incidents escalated from the Service Desk within agreed SLA. - Work closely with the Problem Manager(s) in identifying and resolving the root cause of incidents, providing permanent solutions or acceptable work arounds. - Provide training, coaching and knowledge sharing with the System Support Analysts to increase technical knowledge. Key Skills: - Windows Server 2012 R2 (and previous) based systems including DNS, DHCP, IIS, NPS, RDS, DFS, - Active Directory with multiple forests and forests with multiple domains - Microsoft Application Servers (i.e. Exchange, Lync/SFB , SharePoint, SQL Server) - Microsoft Azure - Virtualisation Technologies (VMware, Hyper-V, XenServer) - SAN and Clustering technologies (Dell and HP SANs) - XenDesktop / XenApp - Resilient systems, both locally and geographically - Microsoft System Centre (SCOM, SCCM, DPM) - AD Resource Forest models - Backup Technologies (CommVault, DPM, Veeam, Backup-Exec) - Enterprise grade server and storage hardware - Virtualization principles & technologies - PKI - Proxying (Forward and Reverse) - Disaster recovery technologies/ methodologies - Networking principles
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