Technical Support

Recruiter
The Source
Location
United Kingdom
Salary
up to £33000
Posted
28 Sep 2017
Closes
03 Nov 2017
Contract Type
Permanent
Hours
Full Time
Successful, fast growing software house seeks experienced senior software support consultant to provide Technical support to users in external client companies. To £33k, West Midlands. Fantastic modern offices, very experienced team, ongoing training and development. Urgent role. In this software support consultant / helpdesk support / technical support role you will: - have at least 5 years software applications support experience (ideally more) on a software or IT helpdesk or 2nd line support / 3rd line support or major incident team - possess a broad and deep technical background, demonstrating technical aptitude - resolve technical support issues regarding the environment the solutions operates in using skills in Windows support, Active Directory, IIS, SQL and more, including performance issues, interfaces, database issues, password and security, and more - respond to complex application support queries from clients (the users or their IT team) about the software solution which they use on a daily basis and is essential to their business - keep your technical skills and software application expertise up to date with a strong focus on learning and continual development - use excellent communication skills to explain complex issues to technical and non technical clients - have an analytical approach and excellent problem solving skills - plan, prioritise and manage your work - receive ongoing internal and external training and development The following experience is a plus but not essential as training will be provided: - Experience with Time and Attendance (T&A), Workforce Management (WFM) or Finance systems - Payroll or HR solutions familiarity as the software interfaces with these - Any skills in IIS, CRM and SQL You must have at least 5 years experience of software applications support or software related helpdesk support, in line with most of our consultants. Salary to £33k. Send a CV to find out more about this exciting senior software support consultant role in Brierley Hill, West Midlands.
This job was originally posted as www.jobsite.co.uk/job/959215448