Technical Operations / Support Analyst

Lewis Paige Recruitment Limited
United Kingdom
£38k - £40k pa
28 Sep 2017
03 Nov 2017
Contract Type
Full Time
Technical Operations / Support Analyst Location: Teddington, Middlesex Salary: up to £40,000 Our client is a national provider of health care and social care software and patient management systems. As a Technical Operations / Support Analyst you will provide a wide range of deployment & support services to customers as well as internal staff. The role encompasses the deployment, management, monitoring and support of both customer and internal production and non-production systems. As a Technical Operations / Support Analyst you will ideally have the majority of the skills below: - Good understanding of cloud technologies and SaaS concepts - Good understanding of shell scripting - Good understanding of ITIL and ITSM concepts and foundation - Basic understanding of Docker, Kubernetes, Jenkins, and Git - Experience working within a Technical Services support or deployment role - Good understanding of web server, application server & security architectures including Apache Tomcat - Solaris or Linux experience with preference to Solaris 10/11 and RedHat/Ubuntu Linux If you come from a support role in a DevOps environment that would be very desirable but not essential. In this Technical Operations / Support Analyst role you will perform the following tasks: - Proactively manage the day to day issues raised by the customer base - Proactively monitor customer environments to ensure they're operational and performant - Actively contribute to monitoring and alerting strategy and approach, using continuous improvement to ensure monitoring is sufficient and appropriate for the environment and customer - Deploy internal and customer environments on demand, with an understanding of the build process and ability to troubleshoot and resolve problems with the deployment and operation of environments - Receive & update calls on behalf of customers using our support desk system ensuring accurate data entry. - Determine the actions required to resolve operational / product problems, escalating as required to minimise the impact to individual customers and the organisation as a whole. - Proactively keep customers informed throughout all stages of all processes by phone, email and instant messenger. - Update records throughout all stages of all processes so customers and colleagues can view the latest information at any time This role is based in Teddington, Middlesex and pays a salary up to £40,000 Lewis Paige is acting as an Employment Agency in relation to this vacancy.
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