Service Delivery Manager

Highways England
United Kingdom
£40188 - £44208 Per Annum
30 Sep 2017
03 Nov 2017
Contract Type
Full Time

About Us

Highways England is the new government owned company responsible for driving forward our motorways and major A roads. This includes; modernising and maintaining the highways, running the network and keeping traffic moving. Over recent years, investment in our highways has increased. This has led to advances in technology, such as smart motorways; enabling traffic to flow better. However, even more is yet to be done.

Certainty of funding and greater flexibility will enable us to become a better business. In our first 5 years alone, we'll invest £11 billion in motorways and A roads - boosting capacity, tackling congestion and improving safety. At the same time, we'll improve how we work. That means we will be able to; plan roadworks better to minimise disruption; clear incidents more quickly; and save more than £1 billion by working more efficiently.

For further information on Highways England, please visit our website:

Job Description

The role

We have an opportunity for a permanent Service Delivery Manager to join the team in Leeds. The successful candidate will be responsible for the overall management of the services provided by our supply chain which our responsible for delivering core information and technology services to Highways England.

Day to day

. To build and maintain excellent working relationships with internal and external stakeholders

. Supply advice, guidance and support in relation to the ITIL Service Operations Delivery Model

. Liaise with colleagues and customers, building effective relationships to develop efficiency and contribute to the continuous improvement of services

. Coordinate the development, setting of standards and policies to be implemented by the service suppliers

. Identify opportunities to improve operational performance and save costs

. Ensure the current change process is managed effectively

About you

. Experience of working in a complex multi-vendor outsourced IT environment within the SIAM model is essential

. Accustomed to partnership working and stakeholder management

. Ability to prioritise to meet tight and changing timelines

. Experience of leading a team and building capability

. Excellent communication skills in a range of mediums to a diverse audience

. Experience of successfully managing projects, and the ability to work within a recognised project management framework (Prince 2)


All applications must be accompanied with a current CV which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV as explained in the body of the advert.

All applicants must provide their right to work documentation at interview stage, such as a valid passport.

Please note that Highways England reserve the right to close the advert before the advertised closing date should a sufficient response have been received. Therefore, please complete your application as soon as possible to avoid disappointment.

For a full list of our vacancies please apply at

This job was originally posted as