Software Support Engineer

Servelec Group Plc
United Kingdom
Up to £40,000 per annum
30 Sep 2017
03 Nov 2017
Contract Type
Full Time
Software Support Engineer

You will be joining a dynamic team supporting a leading software product in the social care arena developed using the latest web technologies. It is also a great opportunity to make a difference in the social care domain.

What will you be doing?

  • Maintaining and develop software in order to meet supported customers needs
  • Providing support to customers on technical issues on various internal products, procedures and customer enquiries To be part of a support team striving to provide effective solutions to customers in a professional, efficient and timely manner in line with service level agreements Maintaining the software code base in response to customer fault calls Diagnosing, understanding and solving software problems that are encountered by customers. Take ownership and responsibility for resolution of customer faults. To fully understand the functionality of the products supported.
What will you need to be successful?

  • Competent in a number of programming languages for example Java and SQL (also desirably some experience in VB)
  • Experience of Web technologies e.g. CSS, JavaScript and Ajax. Experience in Web frameworks e.g. struts, spring MVC or similar Experience of using a version control system e.g. Git or similar. University degree or equivalent in a relevant computing subject. Experience in database applications e.g. SQL Server, Oracle. Excellent communication and written skills. Ability to work as a key member of a team. Occasional overseas travel to visit offshore team may be required Strong customer focus. The ability to recognise the impact of decisions on ours and customers businesses. Excellent analytical and problem solving skills with the ability to find creative solutions. Accurate, dynamic and tenacious. Confident and pro-active with a positive and enthusiastic attitude.

Our benefits include a competitive salary, company bonus scheme, 25 days holiday + bank holidays, an attractive pension, life cover, employee referral bonuses, employee share save scheme, childcare vouchers and more.

Equal Opportunities

At Servelec, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Servelec is proud to be an equal opportunity employer regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex, and sexual orientation.

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