Service Delivery Manager

Reflex Computer Recruitment.
£42000 - £48000 per annum
01 Oct 2017
03 Nov 2017
Contract Type
Full Time
Service Delivery Manager - ITIL - Guildford, Surrey - Are you an IT Service Delivery Manager / SDM / Senior Delivery Management / ITIL / Service Delivery Manager looking for your next challenge seeking a Package of £48,000 - The Service Delivery Manager will be the primary point of contact for all nominated customers and will ensure that the contracted scope of service is delivered effectively and efficiently within budget. The role requires a pro-active, customer focused individual, who has a proven track record in delivering high quality services to ideally both private and public sector customers.

This is a fast paced, rapidly growing Award Winning IT organisation with a fantastic reputation who are looking to add a hardworking Service Delivery Manager to their team!

Job Responsibilities:

Define, negotiate and review new and existing SLA's

Define, implement, assess and maintain Service Delivery processes, procedures and documentation

Define, agree and create customer reports, plus monthly direct reporting to customer of SLA and contractual performance

Assess and prioritise services and resources when faced with conflicting demands

Monthly customer management reporting to the Management Team, including SLA and general performance reporting

Continuous assessment and development of the Service Improvement Plan, including the application and management of KPIS

Attending regular service review meetings with all assigned IT Service customers

Key Skills

ITIL Certified

Strong communication and customer service skills, both verbal and written

Ability to multitask and prioritise own workload

Self-motivated and pro-active, able to thrive in a fast-paced, mission-critical environment

Previous SDM experience within a Cloud Hosted environment

Salary for this Service Delivery Manager based in Guildford, Surrey will see you rewarded with a package of up to £48,000 + Bonuses - Please apply for more details.

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