Application Support Engineer

LoadSpring Solutions
Covent Garden
27 Sep 2017
03 Nov 2017
Contract Type
Full Time
LoadSpring is advancing cloud strategies, building perfect clouds and deploying project management all to help our customers in faster decision making! We are looking for a Application Support Engineer who wants to excel their career, be inspired by working in a constantly evolving environment and are as obsessed as we are with getting it right for the customer. If you're energetic, innovative and love technology (especially the cloud!) then you should consider joining our team! More About LoadSpring: - Supports over 4,000 customers and over 100,000 users worldwide - Hosts over 200 applications - Supports over $250 billion in global projects - Has a 95% annual customer renewal - Rated a "Top Small Company Workplace" by Inc. Magazine - CIO Review magazine's "20 Most Promising Project Management Solutions Providers, 2017" Experience for the Application Support Engineer: - 4-10 years' experience in a customer facing technical, software, or application support role Application Support Engineer Responsibilities: - Be a primary technical contact for global customers - Provide software and application support for issues by phone, email and the LoadSpring Platform - Perform technical investigations, trouble-shoot problems and provide solutions by using software, server and technical skills - Participate in continual training to reach Subject Matter Expert status on multiple applications - Contribute to the knowledgebase and became an expert in the LoadSpring Platform and supported applications - Own and manage cases through their lifecycle - Escalate technical support issues that require deeper investigation - Accurately maintain internal log of correspondence with customer and technical interactions with customers Skills for the Application Support Engineer: - Success with providing application level support - Analytical, problem-solving, and interpersonal skills - Interpersonal and documentation skills - Self-motivated and team oriented, capable of managing time & priorities well under pressure - Passion for learning and customer success - Work independently as well as in a team environment Benefits - Competitive industry salary - Subsidized medical, dental care, optical and life insurance programs. - 25 holidays - Pension - Training and Tuition Reimbursement - Culture Spring (Travel Abroad) Equality LoadSpring Solutions Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
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