Technical Support Analyst

From £16,000 to £20,000 per annum dependent on experience
29 Sep 2017
03 Nov 2017
Contract Type
Full Time
Location: Harrogate
Salary: 16-20k dependent on experience
Expires: Friday 20 October 2017ABOUT THE ROLE

We currently have a fantastic opportunity for a TECHNICAL SUPPORT ANALYST to join our 2nd Line Technical Support team based in Harrogate. The Technical Support Analyst will be required to keep the Customer aware of the status of the call as it progresses and contact the Customer to ensure they are happy for the call to be closed once it has been resolved.

Working at Redcentric

There’s never a dull moment at Redcentric, we’ve got a lot to offer as an employer. Here’s an insight into why we think you’ll like it here.

We all spend a lot of time at work so we believe it’s really important that our people enjoy what they do. We strive to challenge our team to achieve fantastic results undertaking interesting work in a fast-paced environment. We foster a positive work environment with friendly people and an open door management policy.

Our people culture is one of mutual respect, we believe in building great working relationships with our team which enable us to deliver a fantastic service to our customers. As a growing business, we want our people to grow with us, so you will find that we support and guide our people to develop to the best of their ability. We actively encourage internal mobility and progression so there’s lots of scope to progress your career within Redcentric.


Here at Redcentric we understand that our team is made up of individuals who all have their own different priorities, needs and interests. This is why we offer a flexible approach to our benefits package – with a range that people can pick and choose from. There is no ‘one size fits all’.

Our range of benefits currently includes:

    Flexible Holidays – enabling staff to buy up to 10 days or sell up to 5 days holiday per yearLife AssuranceEmployer pension contributionsChildcare vouchersSAYE schemeCycle to work schemeConfidential employee support programmePrivate Medical InsuranceTravel/Study LoansPerkz - Employee discounts schemeGym membership - Harrogate onlySimply Health cashplanLength of service awardsRegular staff events – charity, social and family fun days

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