FM Service Delivery Manager

Gap Commercial South West
United Kingdom
£45000 per annum
30 Sep 2017
03 Nov 2017
Contract Type
Full Time

We are urgently looking to recruit for a FM Service Delivery Manager for a global business at their offices in South East London.

Key Responsiblities:

  • Fully understanding each Supplier contract and the key deliverables within those contracts
  • Ensuring that the FM Supply Chain are contractually compliant
  • Addressing statutory compliance obligations and in particular health & safety obligations to minimise the risk of failure
  • Managing suppliers in a fair, visible and transparent way to maintain and enhance the reputation of the business
  • Regular monitoring of supplier performance against the applicable benchmarked criteria and KPIs
  • Working with suppliers to identify actions to address areas of poor performance, ensuring actions are logged and monitoring their effective implementation
  • Effective minute taking and driving actions to completion
  • Review and acceptance of supplier Performance Rectification Plans
  • Providing training and awareness sessions on required SLAs and KPIs to suppliers
  • Identifying positive / negative trends in performance and continuous improvement opportunities to reduce cost, improve quality and performance and take proactive corrective action where necessary
  • Managing relationships with their suppliers in line with their contractual obligations
  • Continuously monitoring performance through monitoring of data and liaison with other members of the team
  • Holding informal weekly meetings with the Supply Chain
  • Holding formal contract review meetings with Supply Chain as per their contractual terms
  • Escalating critical underperformance to the Account Manager at the appropriate time in accordance with the process
  • Managing contract change in liaison with Commercial Team
  • Managing contract disputes, withholding of payments, applying financial incentives and remedies with all parties
  • Ensuring continuity of supply and managing Supply Chain risk in co-operation with the procurement function

Skills and Experience:


  • Strong experience of managing a Multi-Service (both Hard and Soft FM), Multi-Site, Facilities Management contract
  • Commercial Contract Management Experience
  • Proven experience in the management of external contracts
  • Previous experience of managing an operational facilities supply chain function
  • Proven success in driving value for money and quality improvements through the supply chain with strong Hard and Soft FM expertise
  • Strong stakeholder management and engagement skills with the ability to communicate at all levels of an organisation, delivered through a client facing role
  • An effective time manager with the ability to multi-task
  • Strong business operational and commercial contract focus
  • Team player, able to work on own initiative
  • Full security clearance, or be in a position to obtain security clearance
  • Approachable individual with a professional manner
  • Methodical in approach to tasks
  • Self-motivated
  • PC literate with PowerPoint, Excel and Word skills (SAP and SharePoint would be advantageous)

Salary £45,000 and will require some travel to other site locations.

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