Customer Case Handlers - Variety of November starts available

Reed Specialist Recruitment
Bristol (City Centre)
£11.44 p hour
26 Sep 2017
03 Nov 2017
Contract Type
Full Time
Start date: Various throughout November Duration: 6 month and 12 month opportunities available Hours: Monday to Friday, 9am until 5pm, 35 hours a week Location: 120 Redcliffe Quay, Redcliffe Street, Bristol, BS1 6HU In this role you will be comfortable investigating and assessing complaint cases in a timely manner, responding via letter, email or phone. In some cases, you may need to assess further responses. This means the complaint has been previously investigated and responded to, however the customer or third party are primarily unhappy with the decision or associated offer, and may have other service issues that require the complaint handler to resolve to a mutual satisfaction. Key duties will include: - Working towards targets in order to investigate and assess Customer Payment Protection Insurance (PPI) queries over the telephone - Resolving and responding to each case within an appropriate timeframe via letter or email. - Transposing information onto templated letters (and calculation spreadsheets where applicable), ensuring the final correspondence reflects the customers circumstances - Setting up accounts to be refunded (if entitled) as and when required - Working with the quality and complaints teams to ensure all resolutions are compliant and within FSA regulations This role will suit you if you can demonstrate the following: - Excellent decision making and problem solving skills - High quality attention to detail - Ability to use Microsoft Office packages and learn a variety of computer systems. - Strong written and verbal communication skills Reed Specialist Recruitment is an Employment Agency and an Employment Business for permanent and temporary recruitment. In response to your application Reed will contact you by phone, email or SMS to discuss it and related opportunities. You can opt out at any time using the links provided.
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