Desktop Support Engineer
Desktop Support Engineer – Managed Services
Salary: £28,000 - £36,000
Hours: 09:00AM to 17:30PM, Monday to Friday
As a company, Exponential-e are constantly striving for world class status by challenging the status quo to deliver competitive advantage. This is an exciting opportunity to join a rapidly growing organisation that takes PRIDE in our culture and one team spirit.
Exponential-e is an organisation that continually invests in technology, people and training. We are driven by people that want to learn, build a career path and achieve.
Your new role
As a Desktop Support Engineer, you will be part of an extremely fast paced managed services team in a highly technical, ITIL environment. You will gain experience working with a number of high-profile clients, across multiple desktop and server technologies.
You will be responsible for responding to and remotely diagnosing, and resolving, 1st and 2nd line desktop support calls within our SLAs. You will work closely with our world class 1st line technicians, 2nd line engineers and 3rd line specialists to ensure client satisfaction.
What you’ll need to succeed
- Previous experience in a busy customer facing helpdesk role
- Knowledge of ITIL v3 Framework
- Comfortable and confident with troubleshooting desktop support/VDI issues
- Proven track record of working from your own initiative
- CITRIX or VDI environments
- Exchange/Office 365
- Active Directory
- Windows Server
- Remote Desktop Protocol (RDP)
- Microsoft application packages
- MAC Operating Systems
Ideally you will possess an industry standard certification (MCSA, MCDST, CCA etc.) or a relevant degree. Experience of working within a Managed Service Provider would be beneficial.
At Exponential-e we each have a Personal Responsibility In Delivering Excellence. To undertake a role of within our managed service team, you will have an exceptional understanding of supporting desktop technologies, and end-users on a day to day basis.
What you’ll get in return
The role of a Managed Services Desktop Support Engineer is filled with learning and development opportunities for an ambitious individual pursuing/ moving forward in their career, including support in gaining industry standard certifications (MCDST, MCSA, CCA etc.) and access to the LinkedIn learning platform!
Benefits you will receive include pension, 25 days annual leave, cycle to work scheme, season ticket loans, local gym discounts, and vitality health cover.
You will be supported by an excellent manager, part of a very friendly team, within a company striving to achieve world class status.
Exponential-e is a British cloud and connectivity pioneer with a difference. Its cloud services do not traverse the public Internet. Instead, they reside (logically) on a customer's LAN, on the clean side of the firewall so security and privacy concerns are negated. Exponential-e wholly owns a super-fast 100 Gigabit Ethernet Layer 2 VPLS Network that guarantees a superior level of resilience, reliability and performance. Exponential-e also integrates with third party providers and bespoke applications for both the Enterprise and SMEs with an end-to-end SLA.
That’s why it’s trusted by over 2,800 customers, boasts 96% customer reference-ability, features in the London Stock Exchange's Top 1000 Companies to Inspire Britain, and is included in Investec’s Top 100 fastest growing UK Mid-Market companies.‘Your Cloud is only as good as your network’
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
We look forward to hearing from you
This job was originally posted as www.cwjobs.co.uk/job/76124735