Facilities Management Service Delivery Manager

Technical Staffing Resources Limited
United Kingdom
26 Sep 2017
03 Nov 2017
Contract Type
Full Time
FM Service Delivery Manager Candidates wishing to apply must be eligible to work in UK and have a minimum of 5 years up to date and unbroken residency in the UK. Reports to: Account Manager Location: LFB HQ, Union Street, Southwark, London and Site Visits within the LFB (London Fire Brigade) Estate Qualifications: Essential: - Strong experience of managing a Multi-Service (both Hard and Soft FM), Multi-Site, Facilities Management contract - Commercial Contract Management Experience Desirable: - Member of an FM related professional body (e.g. BIFM) - IOSH Managing Safely Experience and Skills: Proven experience in the management of external contracts - Previous experience of managing an operational facilities supply chain function - Proven success in driving value for money and quality improvements through the supply chain with strong Hard and Soft FM expertise - Strong stakeholder management and engagement skills with the ability to communicate at all levels of an organisation, delivered through a client facing role - An effective time manager with the ability to multi-task - Strong business operational and commercial contract focus - Team player, able to work on own initiative - Full security clearance, or be in a position to obtain security clearance - Approachable individual with a professional manner - Methodical in approach to tasks - Self-motivated - PC literate with PowerPoint, Excel and Word skills (SAP and SharePoint would be advantageous) Core Responsibilities and Duties The role is responsible to the Account Manager for: - Fully understanding each Supplier contract and the key deliverables within those contracts - Ensuring that the FM Supply Chain are contractually compliant - Addressing statutory compliance obligations and in particular health & safety obligations to minimise the risk of failure - Managing suppliers in a fair, visible and transparent way to maintain and enhance the reputation of the LFB and KBR - Regular monitoring of supplier performance against the applicable benchmarked criteria and KPIs - Working with suppliers to identify actions to address areas of poor performance, ensuring actions are logged and monitoring their effective implementation - Effective minute taking and driving actions to completion - Review and acceptance of supplier Performance Rectification Plans - Providing training and awareness sessions on required SLAs and KPIs to suppliers - Identifying positive / negative trends in performance and continuous improvement opportunities to reduce cost, improve quality and performance and take proactive corrective action where necessary - Managing relationships with their suppliers in line with their contractual obligations - Continuously monitoring performance through monitoring of data and liaison with other members of the KBR team - Holding informal weekly meetings with the Supply Chain - Holding formal contract review meetings with Supply Chain as per their contractual terms - Escalating critical underperformance to the Account Manager at the appropriate time in accordance with the KBR process - Managing contract change in liaison with KBR Commercial Team - Managing contract disputes, withholding of payments, applying financial incentives and remedies with all parties - Ensuring continuity of supply and managing Supply Chain risk in co-operation with the procurement function - Ensuring compliance with any applicable KBR or LFB procedure or policy - Deputising for the Account Manager during absences - Continuously update and develop the written content and supporting documents for the Service Delivery, Performance Management and Relationship Management plans - The review and evaluation of Tender documents - Ensuring seamless transition during mobilisation of any new supply chain contracts Competencies: - Values - lives and endorses the company values - Ownership - takes clear responsibility, effective action driver through to resolution - Vision - Able to see the bigger picture/interpret strategy, make decisions, initiate actions - Communication and influencing - establishes communication channels, actively listens, clarifies, gives/seeks feedback, clear and concise, persuasive/negotiates with others - Interpersonal skills - builds positive relationships, demonstrates emotionally stability, confident in own ability, approachable, shows respect and tolerance - Organisational skills - plans well in advance, sets clear objectives, manages time/delegates, reviews progress against plan, ensures sufficient resources, encourages improvements - Commercial and Financial awareness - effective financial management, maximises use of resources, identifies business opportunities. - Results orientation - satisfies internal/external customers, effective performance management, addresses cross functional issues and technical issues, knowledge of systems and processes
This job was originally posted as www.jobsite.co.uk/job/959194950