IT Apprentice

QA Ltd
Canvey Island
£11992 per year
26 Sep 2017
03 Nov 2017
Contract Type
Full Time
This company has exciting opportunities to recruit IT apprentices to work alongside experienced Support Engineers within its schools across Stoke-on-Trent. This company has been awarded the 'UK's Top IT Employer' award in 2009, 2010 & 2012 and is listed in the Top 100 Companies For Graduates To Work For in 2012/13. Responsibilities of the IT Apprentice - Provide telephone technical support to South Lanarkshire Council Establishments, providing advice and problem solving expertise on technical problems and queries. Problem resolution will be mainly through the use of remote tools such as NetOp or Centrastage. Providing support to site visits may also be required. Ensure systems are updated on a real time basis including detailed and accurate call notes. Customer devices are primarily connected to our CC4 networks although there are some standalones. Ensure calls are progressed and closed in line with contracted service level agreements. Escalate any issues on call progression or customer issues. (Some equipment handling may be required) - Provide support for site visits to schools to resolve problems which we are unable to address remotely. (Equipment will require to be handled) - Participate in project work such as installations and software rollouts. - Process Improvement - identify and deliver improvements in tools/processes to maximise efficiency and customer satisfaction Requirements of the IT Apprentice - Experience and Working knowledge of Connect networks and desktop PCs. Knowledge of Schoolshare and Windowbox would be an advantage - Experience in a telephone based support environment - Problem Solving Ability - Communication Skills - Customer focussed with excellent customer handling and inter personal skills - Disciplined and self-motivates and able to work alone as well as part of a team - Someone with 5 GCSE Grades (C and above) or equivalent, including Maths and English Benefits: (additional information) - Pension - Private Health - Childcare Vouchers - Critical Illness - Other Flexible Benefits
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