Systems Administrator

West Malling
£18000 - £20000 per annum
30 Sep 2017
03 Nov 2017
Contract Type
Full Time

Systems Administrator

Salary: £18,000-£20,000

Hours: 40 hours per week -Monday to Friday

Within the IT Solutions team, the Systems Administrator is responsible for maintaining and supporting the core back office systems that are used by all users within the business.

As the Systems Administrator, you will be working closely with the team to manage the set up and maintenance of our schemes, aswell as upload and update rates. Working with the Manager, you will support the business with first level support requests.

*Set up of new schemes in the test and live environment
*Upload rates to affect pricing changes
*Testing to confirm new scheme set up is complete and accurate
*Administration of schemes, including changing scheme information and cloning schemes
*Scheme administration including changes to codes, letters, activity packs and options
*Managing the renewal process within schemes and the database
*Creation, modification and removal of user accounts
*Ownership of 1st line system support issues raised from internal and external parties
*Identifying priorities, fully understanding business requirements and setting realistic expectations
*Responding to issues within SLA's
*Escalating more technical issues to the appropriate person, team or external supplier
*Maintaining a high degree of customer service
*Referring to a manager when any work falls outside your area of knowledge or expertise

Key Skills
*Excellent Excel skills and knowledge
*Excellent mathematical skills
*Attention to detail
*Ability to effectively organise and prioritise work
*Ability to effectively document processes and procedures
*Drive to improve and fully implement processes
*Proactive approach to problem solving and service improvement
*Ability to work individually and as part of a team
*Clear and effective communication, both written and verbal
*Ability to work well under pressure
*Ability to influence across the business and with third parties
*Desire to promote own skill development

Connect2staff are acting as an employment agency in relation to this role

Commercial Services Kent/Trading Ltd is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.

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