Digital Marketing Apprentice

QA Ltd
United Kingdom
£7800 - £8775 per year
25 Sep 2017
03 Nov 2017
Contract Type
Full Time
Employer Description My client is a multichannel electronics retailer going through a period of sustained growth and business diversification. Having recently seen success in selling electronic goods through its Ecommerce site, it is now expanding into mobile phone repairs amongst other areas. Job Description The company is now keen to support this growth with a new marketing strategy including a new website, social media sites and products listings. They see an apprentice as a potential avenue to grow the business further. Duties/ Responsibilities - Responding to customer emails within a 24 hour Service Level Agreement (SLA) - Managing Returns process, which will include troubleshooting issues with products as well as processing refunds directly on eBay and Amazon platforms - Advising dispatch team of orders with SKU or delivery amendments as well as resolving any delivery issues with dispatch team / the courier / the customer - Working with Amazon customers to remedy any issues which have resulted in a negative feedback - Dealing with customers who visit our offices to purchase items and processing payments - Answering phone calls from potential customers who may have pre-purchase questions or wish to make a payment - Answering phone calls from Customers who have already purchased a product and have a technical questions regarding their item or have a complaint - The candidate will also be asked to list products on EBay and Amazon using Linnworks as part of their role as backup for the listing team Qualities / essential requirements - Intermediate skills with Microsoft Excel and Microsoft Word - Excellent analytical skills and organisational skills - An ability to see the 'bigger picture' rather than the task in hand - A 'scrappy' can do attitude - A desire to lend their hand to tasks outside of their role - An interest in e-commerce and in particular Amazon and E-bay platforms Desired Qualifications Good academic record including GCSE's in Maths and English Other information Working week - Monday-Friday, 9am - 5:30pm Important Information "QA's apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce."
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