Audio Visual Service & Support Engineer

Purple Placements Limited
£27000.00 - £32000.00 pa + vehicle
25 Sep 2017
03 Nov 2017
Contract Type
Full Time
Our client has an exciting opportunity for a Service & Support Engineer to work within our service team. We are a leading integrator of audio visual systems for corporate clients throughout the UK. We specialise in supplying, installing and maintaining LED displays, video walls, projectors, audio equipment and control systems used by our clients in their presentation and conferencing rooms. Reporting to the Service manager you will your role will be pivotal in the support of high quality, well-engineered audio visual and video conference solutions to our existing and new client base. You will be provided with ongoing training across multiple disciplines in order to develop your existing skills in order to diagnose and fix failures in our clients AV systems. Additionally you will be asked to attend manufacturer based training and acquire industry accreditations as required. Typically the duties of the Service & Support Engineer will include: Working closely with the admin team in the management of all AV/VC support agreements including logging, attending and closing down of service calls on inhouse management system. Undertaking scheduled preventative maintenance service visits to clients with support agreements. Accurate liaison with other departments to ensure client account is maximised to full potential i.e. additional works, Etc. ploading of compiled code and firmware to audio visual control systems i.e. Crestron.~ Uploading of firmware / configuration files to VC hardware i.e. Cisco/Polycom. Providing end user training & obtaining client sign off where required to both newly commissioned and existing AV/VC solutions. Providing support to the engineering team in the commissioning of installed AV/VC solutions. In addition to the practical responsibilities above the Service & Support engineer will also be required to uphold the following ethics: To be an enthusiastic team player capable of meeting deadlines and going the extra mile to ensure timely project completions. To have/maintain strong knowledge of both Our client and other manufacturers products. To ensure that health & safety policies are complied with at all times. To act in a professional and courteous manner to customers, suppliers and colleagues. To ensure that personal appearance and any allocated staff appearance is maintained to a professional level and that the company uniform and other property is respected and adhered to. To ensure that timekeeping in relation to site arrival and departure is maintained to an acceptable level. To provide monthly feedback to the Service Manager in relation to service activity. To have a clean Full UK driving license Package The following will be included within the overall package Attractive Salary complementary to experience of candidate Company Vehicle / Car Allowance (after trial period) Annual Bonus Scheme Pension Scheme 5 Weeks Holiday inc. Christmas allocation
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