Travel Insurance Claims Team Leader

Mapfre Assistance
Bristol (City Centre)
up to £25,000 per annum
25 Sep 2017
03 Nov 2017
Contract Type
Full Time
MAPFRE is a global insurance company and employs more than 37,000 people and has more than 27 million customers worldwide. We are currently recruiting for a Team Leader in our Travel Insurance Claims Department. You will be responsible for managing a team of Travel Claims Call Handlers, ensuring that all customer interaction is handled in accordance with all regulatory and Company procedures and delivers an excellent customer experience. The Role: - Lead, motivate and manage a team of Claims Call Handlers to ensure all customer interactions are handled promptly, professionally and in accordance with the Company's standards - To adhere to FCA Training & Competence requirements and Company quality targets. - Proactively identify opportunities to improve Claim Handling. - To ensure any potential fraud indicator is identified and acted on. Experience and Technical Knowledge: - Previous experience of managing a Call Handler team, ideally within a Claims environment. - Proven supervisory and coaching skills. - A good understanding of FCA regulations and TCF (treating customers fairly). Working Hours: Working 37.5 hours per week, across Monday - Friday, although some flexibility may be required to meet future business needs. Benefits: - Company pension and contribution - 23 days holiday + Bank Holidays - Childcare vouchers - Cycle to work scheme - Free Fruit - Discounted Travel Insurance - Other discounted offers
This job was originally posted as