Reporting Administrator/ Data Analyst

Kirkland Associates
From £18,000 to £20,000 per annum
30 Sep 2017
03 Nov 2017
Contract Type
Full Time

We are currently recruiting for a prestigious Leicester employer for a Reporting Administrator/ Data Analyst to provide business intelligence support to the Customer Services team. This is a great opportunity to work in a successful organisation who offer long-term career progression.

The Role:

  • To collate customer satisfaction information via surveys.
  • To provide data to the Customer Experience Team as required.
  • Undertake trend analysis of current data.
  • To liaise with contractors, external agencies and internal partners, to enable full response to customers as required.
  • To keep all databases and systems accurate and updated.
  • To effectively use the internal invoicing system and ensure all invoices/purchase orders are actioned.
  • To undertake administrative support for the department.
  • Arrange and support meetings within the Team, including minute taking.
  • Support the induction of new staff and undertake any administration required with new staff.
  • Manage the equipment requirements within the Team
  • Ensure KPI’s are accurate, kept up to date and sent out within specified timeframes on a weekly basis.
  • Produce Daily, Weekly, Monthly, Quarterly and annual reporting as and when required.
  • Ensure Agency Timesheets and Invoices are up to date,
  • To be a point of contact for all Customer Services administration queries.
  • Responsible for short and long term resource forecasting.
The Candidate:
  • Team player, enthusiastic with a 'can do' attitude
  • Customer focussed with a passion for service excellence
  • Excellent communication skills and able to build relationships
  • Ability to problem solve and identify trends
  • Excellent attention to detail
  • Ability to convey complex information in a clear and concise manner
  • Intermediate to advanced computer skills, especially Excel
  • Invoice management experience
  • Experience in a customer driven environment
  • Understanding of budget issues and logging of budgets
  • 1 years experience of entering and manipulating data within Excel2.


  • 1 years experience of using reporting tools ie – Crystal Reports, CMS
  • Excel qualification
  • Reporting qualification
  • Experience of writing responses to customer queries

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