Helpline Advisor and Case Manager

Newton Abbot
£22000.00 - £24000.00 per annum
29 Sep 2017
03 Nov 2017
Contract Type
Full Time

A Helpline Advisor job based just outside of Newton Abbot onsite parking and a salary of up to £24,000

Your new company
This private health services company pride themselves on providing a first class customer care, due to operational needs and company growth my clients are looking for 4 new candidates to join a newly developed team. This is a full time and permanent position based on a 35 hours week split over 5 days with office opening hours of 8-6pm Monday to Friday

Your new role
You will provide information and advice to customers regarding all matters relating to people in later life in order to support all their care and support needs. You will answer, and liaise with internal and external contacts ensuring the best possible service is given at all times. You will advise them on benefits they can claim along with advising on any specific aids and adaptations to help people stay safe in their own home. You will process orders of these aids and arrange all deliveries and collections for these. You will follow compliance and audits thoroughly to ensure regulatory requirements are met.

What you'll need to succeed
You will need to have exceptional customer service skills and communicates well both verbally and written along with showing empathy at all times. You must have the ability to build long standing relationships as well as being extremely well organised. An in depth knowledge of the UK's Health and social care system would gain you success within this role along with a working knowledge of safeguarding for children and vulnerable adults.

What you'll get in return
You will gain a very competitive salary within a fresh and dynamic team. You will have full training provided with a excellent support network and management team. You will also have private health care, parking onsite and the chance to join a brand new team along with 3 other new employees.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Lewis Bell now on 01392348872
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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