3rd line IT Infrastructure Engineer

Verastar Ltd
£33000 per year
30 Sep 2017
03 Nov 2017
Contract Type
Full Time
Experience: Minimum of 4 years

We are looking for an experienced 3rd Line IT Infrastructure Engineer who is required for our rapidly growing business based in south Manchester. You will be responsible for providing a high level of service, to support and maintain the existing infrastructure as well as identifying and implementing new ideas.

Looking for an experienced professional who is customer focused, with a proven track record of service delivery as well as being an enthusiastic, self-motivated team player with the ability of working within a demanding environment and can demonstrate a logical approach to problem solving. This is an excellent opportunity, offering the successful candidate the opportunity to work in a highly technical environment and using the latest technologies.

The Role:

- Support staff by defining and establishing schedules, setting priorities, providing support/direction and dealing with all technical issues as needed while providing coverage during operating hours
- Proactive planning, support and organising to be flexible and adaptable in meeting the changing needs of the organization
- Provide end-user technical support including, but not limited to, configuring hardware, performing hardware/software installations, troubleshooting and correcting hardware and software problems, resolution of day-to-day system problems in data and voice networks
- Proactively identify process improvement opportunities and support continuous improvement initiatives under direction of IT Infrastructure Manager
- Reporting to the IT Infrastructure Manager to promote excellent customer service, effective response times and provide expert insight into general support issues
- Help to maintains IT hardware and software licensing for local and remote employees, including inventory recording
- Introduce, implement and adhere to IT policies and procedures

Key Skills:

You should have an excellent mix of technical skills which should include:

Essential Requirements Highly Desirable Skills:

- Troubleshooting / Administering
--Windows Server 2012 Active Directory
--Hyper-V High Availability Failover Cluster
--Exchange 2016 / Office 365 Hybrid
--Cisco Switching
--Cisco Telephony
-Support Technologies across MPLS Infrastructure
-Working in a customer-facing role
-Ability to work well as part of a team
-Good interpersonal and communication skills
-ITIL v3

Desirable skills:

-Disaster Recovery
-SharePoint Online

Basic Knowledge of:

- Microsoft SQL Server 2012

Advantageous Skills:

-Relevant Microsoft/Cisco certifications such as MCITP, MCSE, MCSA, CCNA
-Strong communication and interpersonal skills
-Strong written ability (to include technical writing)
-Able to conduct research into areas as required
-Excellent attention to detail ("right first time" mentality)
-Highly self-motivated
-Ability to prioritize and execute tasks in a high-pressure environment
-Able to logically understand, diagnose and resolve problems
-Ability to escalate issues appropriately, keeping manager informed throughout resolution process, especially in high profile cases.

Our benefits: You’ll be rewarded for your hard work and dedication with:

-33 days annual leave each year (including bank holidays)
-Annual performance related bonus
-Company pension scheme
-Flexible benefits including buy and sell holidays and childcare vouchers
-Free Life Assurance for all employees
-Access to our STAR Rewards scheme giving you access to multiple retail discount opportunities

In addition, our offices are easily accessible due to good public transport links nearby.

If you have a genuine passion for delivering excellent customer service and are a strong team player, joining our team at Verastar could be the perfect move for you – apply here today!

Who we are: We are a leading, next-generation services Company for the small business market. By delivering a spectrum of essential business services across telecoms, water and energy we create great savings, efficiencies and value for our customers.

This job was originally posted as www.totaljobs.com/job/76007639