IT Service Desk Team Leader

Hays Talent Solutions
£11.00 - £14.00 per hour
29 Sep 2017
03 Nov 2017
Contract Type
Full Time

IT Service Desk Team Leader - Sheffield

Our client is Europe's leading independent provider of IT infrastructure services, enabling users and their businesses, with a family feel the business is as much about people as it is about technology. Situated in Sheffield is one of the business Shared Service Centre hubs, managing a contract with one of the UK's leading banks by providing effective technical support and expertise.
As part of an expansion, our client have a fantastic opportunity to lead a team of service desk analysts and manage customer requests. If you've set your heart on a career in service desk support and team management, we have an opportunity as a service desk Team Leader in Sheffield and you'll find there's everything in place for you to realise your ambitions.

You will assist in the recruitment and selection process, manage sickness / absence and holiday and training levels in accordance with the client processes and procedures. You must be confident in conducting 1-2-1 reviews and ensure your department meets contractual SLA performance targets.

Successful applicants must have at least 2 years experience in leading a team within a focused centre and must:

  • Have strong communication skills with a proactive approach to solutions
  • Provide examples of key achievements within a Team Leader role demonstrating contract and team success
  • Ability to plan, organise and fully utilise internal and external resources
  • Keep skills up to date with IT industry standards as appropriate to the role/Contract
  • Demonstrates relevant Face behaviours
  • Excellent management skills and experience of managing at team in an IT customer focused environment

What you need to do now
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