IT Technical Support Apprentice

QA Ltd
£8408 per year
25 Sep 2017
03 Nov 2017
Contract Type
Full Time
Employer Description Founded in 2002, they are a comprehensive computer support and I.T. services company who design bespoke computer networks to fit individual business requirements of their clients. They provide complete technology services for a variety sectors - from finance, marketing, law and more. They specialise in On-site repairs, Remote maintenance, Network services, Software solutions, Hardware and software sales, Consultancy, Server maintenance, Workstation maintenance, Network maintenance, Network design and installation. Job Description A well know computer support and I.T. Services Company are looking for an individual who is passionate about IT to work within their Newton Mearns office. Duties/ Responsibilities - Working as part of a team within a busy IT support helpdesk environment - Responding to IT support requests via telephone and assisting with their queries using remote system software - Carrying out IT maintenance tasks on client systems - Monitoring client systems - Carrying out basic troubleshooting/diagnostic/repairs on IT systems (remotely and in lab, under supervision) Qualities / essential requirements: - A genuine passion for IT - A keen interest in IT maintenance and computer support - A knowledge of Microsoft programmes would be desirable - A strong desire for learning and personal development - Good communication (verbal and written) skills - Willingness to learn Desired Qualifications Someone with 5 standards (Level 1 - 3) OR 5 National Level 5 grades, both qualifications including Maths and English would be ideal Other information Days/Hours - Monday-Friday, 9am-5pm Important Information "QA's apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce."
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