Senior Software Support Consultant

First Military Recruitment
United Kingdom
25 Sep 2017
03 Nov 2017
Contract Type
Full Time
MB218 - Senior Software Support ConsultantLocation: DudleySalary: CompetitiveOverview:First Military Recruitment are currently recruiting for a Senior Software Support Consultant on behalf of our client based in Dudley. This is an excellent and exciting opportunity for an experienced Infrastructure Application professional to join an established and growing Application and Software company.Duties and Responsibilities:* Provide support for all technical issues relating to both software and application programmes. * Deliver a professional and technically expert support service to clients. * Develop technical skills to be able to support all software products. * Seek to identify improvement opportunities that will enhance support offering. * Work as an effective member of the support team and contribute positively to departmental objectives. * Maintaining personal skills currency to ensure the ability to support new product features when released.* Striving to deliver continuous improvement in the support service.* Striving to exceed client expectations in all interactions.* Ensuring clear and effective communication both to clients and within the business.* Following defined process when handling client issues.* Work shifts patterns between 08:00-22:00 as part of the extended hours team rota. * Participating in the Out Of Hours rota. Skills and Qualifications:* At least 5 years previous experience and proven capability of working in a pressured customer service application support environment. * Demonstrate a good level of generic technical capability and methodical problem resolution skills.* Professionalism and excellent customer service.* Highly Motivated, self-driven.* Ability to prioritise workload.* Positive contributor and team player.* ITIL Understanding.MB218 - Senior Software Support ConsultantLocation: DudleySalary: Competitive
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