IT Support Apprentice

QA Ltd
£9360 per year
25 Sep 2017
03 Nov 2017
Contract Type
Full Time
Employer Description In this company, you'll join a friendly, small but experienced team that really cares about their customers. Job Description You'll take phone calls from clients, log their queries and solve issues of minor to medium urgency. As the first point of client contact, you will need to listen effectively, show empathy and have strong communication skills. As well as dealing with existing customers problems, you will be required to help set up and provision new customers orders on a multitude of telecoms products Currently seeking an ambitious individual to join the support team within a dynamic, experienced company based in Burnham. Duties/ Responsibilities - Be part of a team to answer client phone calls. - Try to resolve issues over the phone where possible. - Log every client request with ample information and troubleshoot or escalate further. - Keep everyone informed of any key or urgent customer queries / issues Other responsibilities include: - Configuration / Provisioning hosted phone systems - 1st / 2nd Line Support of VOIP Services - hosted telephone - Liaise directly with end customers during new provides - Act as a consultant to customers to get the most out of their on-line point portal and system features - Provide first and second line support via email and phone to end customers - Place orders from customers - Processing of all service orders which include: Connectivity, Hosted Voice, Number Porting, mobile Qualities / essential requirements: - Good communication and interpersonal skills - Good organisational skills - Ability to meet deadlines - Good interest in and knowledge of telecoms and IT - Ability to work under pressure - Ability to work in a team environment - Ability to problem solve Desired Qualifications The candidate will have at least 5 GCSE's (C and above) including Maths and English and excited to begin a career in the IT industry. Other information Working week - 40hrs per week, 8hrs per day Benefits Possibility for permanent position after successful completion of Apprenticeship or progression onto level 4. Important Information "QA's apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce."
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