IT Service Desk Apprentice

QA Ltd
£10500 per year
25 Sep 2017
03 Nov 2017
Contract Type
Full Time
Employer Description The company are a leading global design and engineering company in plastic products, with over 194 operations in 34 countries. The IT service desk supports around 100 sites and 5000 users worldwide. Job Description The company are looking for an enthusiastic IT Apprentice to join their hardworking team. They already have several apprentices within both the IT Department and wider business. They offer excellent career progression. The companies' bespoke internal training programme is designed to integrate you in to their IT department and will help you to quickly grow into a capable and vital part of the business. Duties/ Responsibilities - Answer the phones and transfer accordingly - Record and deal directly with user calls and queries using the companies it service desk support software - Develop and document composite and reporting processes and procedures along with it related process and procedures to improve efficiency - Manage calls through their lifecycle and give regular progress reports to the end user. - Liaise with suppliers, internal and external customers in a professional manner and according to relevant support agreements - Support and maintain good relationships with other colleagues - Work to deadlines and respond in a flexible way to the changing demands of the department and the business - Enter common faults in the knowledge base - Publish basic operational guides - Communicate with internal and external clients in a professional and enthusiastic manner - General admin duties Qualities / essential requirements: - Strong IT Skills - Excellent communication skills - Professional and positive attitude - Diligent, with great attention to detail - . Ability to cope successfully under pressure and with shifting priorities - Self-motivated and self-sufficient - Effective communicator at all levels - Team player, able to work on own initiative - "Can-do" attitude, willing to go the extra mile Desired Qualifications 3 x GCSE (or equivalent) at grades A-C in any subject plus GCSE English and Maths (or equivalents) at grade D or above Other information Days/Hours - Monday-Friday, 9am - 5pm, 37.5hrs per week Benefits - Great career opportunities on successful completion of the apprenticeship, previous apprentices have gone on to secure full time roles within the company - Regular pay reviews - Investment into your personal development (Training Courses) Important Information "QA's apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce."
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