IT Service Desk Analyst

Domino's Pizza Group Plc
Milton Keynes
£23k - £24k pa
27 Sep 2017
03 Nov 2017
Contract Type
Full Time
IT Service Desk Analyst Based at our Head Office in Milton Keynes £24,000 + excellent benefits and bonus- shift patterns applicable including weekends Domino's Pizza is recognised as the world's leading pizza delivery company. Its expertise and passion for delivering hot and fresh pizzas has earned numerous awards and the loyalty of millions of pizza lovers around the world. Making around 85 million pizzas a year, Domino's uses only the freshest, highest quality ingredients. Domino's Pizza Group constantly invests in technology to make things easier for customers. The Domino's app has been downloaded almost 12 million times and up to 80 per cent of orders are now placed online. We have an exciting opportunity for an IT Service Desk Analyst to join our friendly team. Working in a service critical role, our Service Desk Analysts manage the end-to-end fulfilment and resolution of IT technical faults and operate as the first point of contact for our Franchisees. Operating as the first point of contact, the Service Desk offers general advice and guidance on all IT services available and ensure closure of tickets where resolution has been verified to the customer. This is a service critical role, and needs timely responses to enable stores and franchisees to run their businesses. What we are looking for You must be willing and able to participate in a shift pattern covering Service Desk hours of operation (early, late and night shifts) on a 4 on 2 off basis, and have a basic level of IT skills with ideally some experience of working in an IT Service Desk or a Call Centre equivalent role. Having an aptitude for working with IT applications/systems, you will be undertaking analysis, diagnosis and resolution of problems, which may range from straightforward to more complicated technical issues. There is also a range of administration duties within this role. You will have a proven track record in first class customer service, an excellent telephone manner and organisational skills. In return Domino's will provide the opportunity to develop skills and experience with a market leading brand along with a competitive salary and great benefits such as company pension, private medical and dental, discretionary bonus, free parking and of course - discounted pizza!
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